Tripledot Studios Streamlines Global Employee Access Management with Zluri, Boosting IT Efficiency by 40%

Introduction

Tripledot Studios, a mobile gaming company founded in 2017, has developed a portfolio of engaging games such as Woodoku, Tile Dynasty, and Piper’s Pet Cafe, catering to everyday players worldwide. With over 450 employees spread across multiple business units and operations in London, Warsaw, Barcelona, and Jakarta, as well as a series of acquisitions, the company manages a dynamic environment with a wide array of tools to support game development and operations. These complexities posed challenges in managing its SaaS ecosystem efficiently. Dmitry Tabolich, Senior IT Engineer at Tripledot, shared how Zluri’s access management solutions and automation capabilities transformed their IT practices. By adopting Zluri, Tripledot achieved a 40% productivity gain for their IT team and a 30% reduction in SaaS costs.

Challenges and Pain Points

Before Zluri, Tripledot Studios faced several challenges in managing their SaaS stack while operating across four geographies. They relied on Google Workspace and manual interventions to handle tools like Slack, Atlassian Suite, Zoom, and Miro. This manual approach led to:

• Time-intensive provisioning and deprovisioning processes: IT teams had to log into multiple applications to grant or revoke employee access.
• Limited visibility into identities and applications: This hindered effective compliance efforts and created operational inefficiencies.
• Shadow IT concerns: Employees independently adopted tools like Trello, which escaped IT oversight.
• Security risks and cost inefficiencies: Licenses for offboarded employees were sometimes left active, leading to potential security risks and unnecessary expenses.

The Switch to Zluri

Recognizing the need for an effective Identity Governance and Administration (IGA) solution, Tripledot selected Zluri for its advanced access management, comprehensive visibility, and robust automation features.

"Zluri’s ability to automate provisioning and deprovisioning, integrate seamlessly with our IT infrastructure, and provide unmatched visibility made it the ideal choice," noted Dmitry Tabolich, Senior IT Engineer at Tripledot.

Automation: A Game-Changer

Operating across four geographies, Tripledot faced challenges such as time-consuming manual provisioning and deprovisioning processes, difficulty maintaining visibility into user access, and ensuring compliance while managing a diverse SaaS stack. With Zluri’s Zero-Touch Onboarding feature, they automated the addition of employees to specific groups within their centralized SSO/IDP. This integration with their HRMS system ensured seamless provisioning as soon as new hires were added to the HRMS, reducing administrative overhead and improving employee onboarding experiences.

Optimized Provisioning Workflows

To enhance efficiency, Tripledot developed tailored workflows:

• Master Provisioning Playbook: Covers all birthright applications, such as Google Workspace, Slack, and Zoom, ensuring every new hire receives essential tools on day one.
• Department-Specific Playbooks: Customized workflows for teams like Sales and Marketing provide role-specific access to necessary applications, refining the onboarding process.

Streamlined Deprovisioning

Zluri’s automation rules for deprovisioning ensure that departing employees have their access revoked across all services promptly. This seamless process is triggered as soon as the employee's status is updated in the HRMS, minimizing security risks and eliminating unused licenses, which contributed to a 30% reduction in SaaS costs.

"Zluri’s automation capabilities have significantly reduced the time spent on provisioning and deprovisioning, saving 6 hours each week and improving IT productivity by 40%," shared Dmitry.

Driving Cost Savings and SaaS Visibility with Zluri

Zluri’s continuous optimization feature has been pivotal in helping Tripledot efficiently manage their SaaS landscape. With Zluri, the IT team gained a unified view of their SaaS ecosystem, enabling them to:

• Streamline shadow IT management: Zluri detected and managed unauthorized applications, bringing hidden costs under control.
• Reclaim unused licenses: Highlighting and reallocating underutilized resources ensured optimal use of licenses and prevented unnecessary spending.
• Monitor usage trends: Detailed insights into application usage helped optimize spending and maximize the value of each subscription.

"Before Zluri, identifying Shadow IT was like searching for a needle in a haystack. Now, it’s a streamlined process," said Dmitry Tabolich.

Simplifying Contract Management and Driving Cross-Team Collaboration

One of Zluri's standout features for Tripledot was its robust contract management capabilities. By providing complete visibility into contract expirations and license allocations, Zluri empowered Tripledot to:

• Track renewal dates, avoiding service interruptions.
• Eliminate overlapping or redundant subscriptions.

Dmitry shared, “Zluri’s contract management tools have streamlined our budgeting and eliminated last-minute surprises during renewals.”

Additionally, Zluri’s ability to auto-fetch licenses and facilitate cross-team collaboration on contracts and renewals further enhanced its value. Recognizing its impact, Tripledot extended Zluri’s use to other departments, starting with Marketing, enabling organization-wide SaaS management efficiency.

Customer Success and Support

Zluri’s Customer Success team plays a pivotal role in ensuring ongoing value. Quarterly Business Reviews (QBRs) provide actionable insights into SaaS usage and areas for optimization. Dmitry Tabolich praised Zluri’s responsiveness and dedication to addressing concerns promptly, emphasizing how their proactive support model adds value.

Conclusion

Zluri has become an indispensable part of Tripledot’s IT toolkit. By automating provisioning and deprovisioning, providing visibility into the SaaS ecosystem, and optimizing costs, Zluri has enabled Tripledot to focus on its core mission of delivering exceptional mobile gaming experiences.

"My favorite feature is the visibility Zluri provides into all our applications, licenses, and contracts in one place. It has revolutionized how we manage our SaaS ecosystem," said Dmitry Tabolich.