With over 30 years of IT experience, Howard Miller is the current CIO at UCLA Anderson School of Management. His previous roles included acting CIO and CISO at the Columbia Business School and the IT Director of Life Technologies. Having started as an entry-level programmer, Howard has been through it all and has made it to the top of the IT rung. Howard has expertise in the design, development, and deployment of strategy and policy and has succeeded in building business processes from scratch.In this episode, Howard talks about the importance of SaaS governance and its implementation in organizations, along with some day-to-day examples.